Privacy Policy

At SGP South Gate Pool Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our pool cleaning services.

Last Updated: December 14, 2025

Information We Collect

We collect information that you provide directly to us when you schedule services or contact us. This may include:

• Your name, address, phone number, and email address
• Property details and pool specifications
• Service history and preferences
• Payment information for billing purposes
• Communication records including service requests and feedback

How We Use Your Information

We use the information we collect to:

• Provide and manage your pool cleaning services
• Schedule appointments and send service reminders
• Process payments and maintain billing records
• Communicate with you about your service
• Improve our services and customer experience
• Send you updates about our services (you can opt out anytime)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (payment processors, scheduling software)
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers
• With your explicit consent for specific purposes

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage systems, restricted access to personal information, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services to you and for legitimate business purposes such as maintaining records, resolving disputes, and complying with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Object to certain uses of your information

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how you use our site. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information).

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: